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<p>I joined my insurance in 2012 and have never claimed and my excess is R3500. </p> <p>This year in January I was involved in an accident and to my surprise when I claimed, I was told that my excess has increased to R10 200!! </p> <p>My questions to them were as follows:</p> <p>When did they communicate the increment? No answer</p> <p>If it is now R10 200, by what percentage did the increase go up? </p> <p>I was told that excess has been increasing every year, so I then asked that if that's the case, I need that in black and which. </p> <p>I want to know excess for 2013, 2014, 2015 and 2016. </p> <p>I advised them that I Will not pay that amount and therefore they should not fix my car. </p> <p>I was advised that they will come back to me and never did up until the day I was called and told that the car is ready. </p> <p>The people who fixed the car informed me that I have to pay the R10200 and query it with the insurance but UNITY INSURANCE is failing to answer my questions. </p> <p>All they do is to call me and tell me that they can offer me a better deal. I don't want to receive any sales call from them but they keep on calling me but not answering my questions. I want my R7000 back</p>