Complaint

I am writing to express my concern regarding the delay in the repair of my vehicle at Action Ford Krugersdorp. Despite repeated attempts to contact them, I have been unable to obtain a satisfactory resolution. It has now been three weeks since my vehicle was delivered to the dealership, and I am frustrated by the lack of progress.

I understand that Ford has indicated that they are unable to address the matter directly with Action Ford Krugersdorp. However, I believe that as the manufacturer of the vehicle, Ford has a responsibility to ensure that its customers receive prompt and efficient service.

I kindly request your assistance in resolving this matter as soon as possible. I would appreciate it if you could contact telesure and request that they provide me with an update on the status of my vehicle and a timeline for its repair.

Thank you for your attention to this matter. I look forward to hearing from you soon.