Complaint Against Nedbank Insurance and Telesure

I'm writing to express my disappointment and frustration with the handling of my 3rd party insurance claim by Nedbank Insurance and Telesure.

Background On 7th May 2025, I submitted a claim against a Nedbank-insured client, underwritten by Telesure. Despite numerous follow-ups, I received no feedback or updates on the status of my claim.

Issues Encountered 1. Lack of communication: No response from Telesure's claims consultant, Evance Nkuna, or claim manager, Belinda Mohale, despite multiple calls and emails. 2. Delayed assessment: My claim was allegedly assessed on May 19, 2025, but I was only informed of this on May 26, 2025. 3. Inaccurate assessment: The assessor claimed there were no electronic or mechanical damages, based of photos, contradicting the evidence as well a damage report submitted by an RMI repairer. 4 After requesting a physical assessment I was informed that the process has changed as Nedbank Insurance will assign a repairer whereas if I accepted their initial assessment I will recevice a payment and would have to go repair the vehicle myself. Fully aware that their assessment is not accurate and the cost to repair is more than their assessment. 5. Broken promises: Belinda Mohale assured me that Evance would contact me with updates, but this never happened. 6. Assessors do not keep appointments. An assessor called me on the 30th to confirm availability on the 31st, which I did. However, he never showed and did not even have the courtesy of calling to re-schedule.

Suspicious Behavior I suspect collusion between Budget and Nedbank Insurance, as I received a WhatsApp from Straight Through Procurement Solutions requesting photos of the damage, followed by a letter from Budget stating my claim was approved with an excessive excess payment requirement although I did not submit a claim on my insurance who is Budget who is also underwritten by Telesure.