AB
Alischa B

1 reviews | Active since Aug 2018

22 Aug 2018, 12:54

COMPLAINT

I lodged a 3rd party claim against Telesure the 9th of July 2018. After numerous follow ups, Telesure rejected my claim (17 August) based on a phone call to my witness. They are not sending the recording to me, and I am entitled to the recording. # ********** 26116

0
Replies (6)
Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 13:21
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Telesure Team.

Best regards,

Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 13:28
Official

Update:

One of our Customer Relation Specialists attempted to contact you, without success. Kindly direct message us the policy number in order for us to investigate your concerns so that we can provide you with feedback. We also request an alternative contact number for you since we are unable to get hold of you on the number provided.

Kind Regards,
The Telesure Team.

Best regards,

Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 13:30
Official

Dear Alischa,

I have attempted to contact you, without success.

Kindly direct message me an alternative number where i can reach you on and or your are welcome to contact me back. Also note that the policy number is blocked on the website for security reasons, kindly direct message me the policy number.

Kind Regards,
Dorothy Smit
***
***

Best regards,

Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 13:30
Official

Dear Alischa,

I have attempted to contact you, without success.

Kindly direct message me an alternative number where i can reach you on and or your are welcome to contact me back. Also note that the policy number is blocked on the website for security reasons, kindly direct message me the policy number.

Kind Regards,
Dorothy Smit
***
***

Best regards,

Telesure Investment Holdings
Telesure Investment Holdings's reply22 Aug 2018, 14:13
Official

Update:

Kindly be advised that our legal department has been in contact with your representative. We confirm that the conversation will not be made available to you since we might need to use the statement for our recovery process.

We urge you to make contact with your representative to discuss the matter further.

Kind Regards,
The Telesure Team.

Best regards,

AB
Alischa B's update10 Sept 2018, 09:44
Reviewer Update
COMPLAINT My accident happened exactly two (2) months ago, on the 6 of July 2018. I have been waiting on Telesure to finalize my claim, I am the third party as Telesure's client ran a red robot and my car was written-off. I have to pay my written-off vehicle every month, have additional costs, struggling to get to work and back and I have not even caused the accident? According to my legal team the manager of Telesure, Vekash Ganas gave them false information. Ganas said he spoke to the their incident driver but the incident driver phoned my legal team today and confirmed he never spoke to anyone at Telesure. How is this acceptable? I am inconvenienced by Telesure and their client. I have a valid claim and Telesure is acting *********ly by giving false information to my legal team for the past 2 months. I have two (2) independent eye witness's but still Telesure is dragging their feet with false information and doesn't want to settle my 3rd party claim. THIS UNRESOLVED MATTER NEEDS TO BE SORTED OUT ASAP!!