Item: Telesure Investment Holdings
Rating: 1
Author: ernest T

Telesure Investment Holdings's replyOfficial

30 Dec 2025, 12:48

Good day Mr E Tau,

We are sorry to see that our service has disappointed you.

Kindly provide us with your policy or ID number in order for us to be able to assist you as we cannot locate a policy using your cellphone number or email address.

Kind regards,
The Telesure Team

Telesure Investment Holdings's reply30 Dec 2025, 12:48

Official

Good day Mr E Tau,

We are sorry to see that our service has disappointed you.

Kindly provide us with your policy or ID number in order for us to be able to assist you as we cannot locate a policy using your cellphone number or email address.

Kind regards,
The Telesure Team

eT

ernest T's updateReviewer Update

30 Dec 2025, 12:56

My wife is the one that has a policy with you and she usually records every interaction with your senior claim administrator and from the last call we could clearly hear that his aim is to reject the claim

eT

ernest T's update30 Dec 2025, 12:56

Reviewer Update

My wife is the one that has a policy with you and she usually records every interaction with your senior claim administrator and from the last call we could clearly hear that his aim is to reject the claim

eT

ernest T's updateReviewer Update

30 Dec 2025, 13:00

Surely that is how you run your business to just collect the premiums then when is time to provide services you try every trick you have to reject claims and this issues i will address them in the social media with all the call recordings and paperwork so is there for everyone to hear how you treat consumers

eT

ernest T's update30 Dec 2025, 13:00

Reviewer Update

Surely that is how you run your business to just collect the premiums then when is time to provide services you try every trick you have to reject claims and this issues i will address them in the social media with all the call recordings and paperwork so is there for everyone to hear how you treat consumers

Telesure Investment Holdings's replyOfficial

30 Dec 2025, 13:07

Good day Mr E Tau,

We would like to assist you.

Please provide us with your wife's policy or ID number.

Kind regards,
The Telesure ream

Telesure Investment Holdings's reply30 Dec 2025, 13:07

Official

Good day Mr E Tau,

We would like to assist you.

Please provide us with your wife's policy or ID number.

Kind regards,
The Telesure ream

Telesure Investment Holdings's replyOfficial

30 Dec 2025, 13:29

Good day Mr E Tau,

Thank you for your wife's ID number.

We will escalate your complaint to the relevant team to assist.

Kind regards,
The Teleaure Team

Telesure Investment Holdings's reply30 Dec 2025, 13:29

Official

Good day Mr E Tau,

Thank you for your wife's ID number.

We will escalate your complaint to the relevant team to assist.

Kind regards,
The Teleaure Team

eT

ernest T's updateReviewer Update

30 Dec 2025, 13:34

Thank you very much just hope this promise will be kept but in all aspects we are really not happy about how you handle our claim that fact must be noted

eT

ernest T's update30 Dec 2025, 13:34

Reviewer Update

Thank you very much just hope this promise will be kept but in all aspects we are really not happy about how you handle our claim that fact must be noted

Telesure Investment Holdings's replyOfficial

30 Dec 2025, 13:36

Good day Mr E Tau,

We do note that you are unhappy with the service you have received and we appreciate your feedback as it helps us to improve on our service.

Kind regards,
The Telesure team

Telesure Investment Holdings's reply30 Dec 2025, 13:36

Official

Good day Mr E Tau,

We do note that you are unhappy with the service you have received and we appreciate your feedback as it helps us to improve on our service.

Kind regards,
The Telesure team

Claims handling is bad