claim taken too long

I made a claim on the 21/03/15. Since that day First for women never kept their promises. They kept on saying we are working on your claim we gonna phone you. But they didn't, I had to phone them again and again. After that their rude, inconsistent, disrespectful, and non-caring consultants asked for unnecessary information,which led to a further delay. Dayalan came to my rescue. He promised to finalise my claim before friday. He was the only person to ever call me with regard to the claim. He also also said all the details that were required by the consultant were not necessary because the person I was visiting in hospital was not in the car and was not involved in the accident. I do appreciate your help Dayalan Naicker keep up the good work and I highly value you respect for customers. Thank you....God bless you Mr Dayalan Naicker.