CLAIM NUMBER *** CLARITY

I NEED SOME CLEARITY ON MY CLAIM , I MADE AGAINSTS A BUDGET INSURANCE . ITS HIS WORD AGAINST MY WORD. I CALLED IN THE CALL CENTRE AND I WAS TOLD I CAN GET A WITNESS TO PROVE MY CASE, NO ONE EXPLAINED TO ME THAT THE PERSON SHOULD BE SOMEONE OUT MY CAR, NEVER THE LESS I GOT SOME1 WHO WAS INSIDE MY CAR TO GIVE A STATEMENT. THEY REJECTED THE STATEMENT, WHILE STHEY SHOULD HAVE EXPLAINED THAT I NEED SOMEONE OF MY CAR. I CALLED IN AGAIN TO ASK IF THEY REQUESTED AN ACCIDENT REPORT I WAS TOLD NO , THEY GOIMG ON WHAT THE CUSTOMER TOLD THEM, I TOLD THEM THE DRIVER WAS DRUNK AND ARRESTED FOR DRIVING UNDER THE INFLUENCE DURING THE ACCIDENT, AND WAS TOLD ITS NOT GONNA HEL MY CASE THAT HE WAS DRUNK , MY CASE IS HOW SURE IS HE THAT THE ROBBOT WAS AMBER FOR HIM? WHILES HE WAS WAY ABOVE THE LIMIT?

AS FAR AS IM CONCERT : CAR ACCIDENT LIABILITY AND COMMON LAW IS 1. NEGLIGENCE 2. RECKLESSNESS 3. MISCOUNDUCT

YOUR CLIENT WAS DRIVING OTHER THE INFLUNCE AND IM TOLD NO PROVE WILL MAKE MY CLAIM TO BE APPROVED , DO U GUYS CONDUCT RECKLESSNESS ?/ YOUR CLARITY WILL BE REALLY APPRECIATED