MK
Maureen K

1 reviews | Active since Apr 2015

16 May 2017, 14:04

CLAIM NOT TAKEN SERIOULY

<p>on th 5th May i reported a claim as my car broke down. The insurance send a tow truck took the car. the next day Audi did all the check and send the insurance telesure quote, but your people keep on running around and not approving the claim. It have been two weeks now. Audi is waiting for the approval. we keep on getting execuses of people saying different stories.</p> <p> </p> <p>I pay every month without failure but now that may car is not working i have to run around for approvals.</p> <p>Please treat this as urgent or am taking this up . i cannot go weeks without a proper feedback and with people that always telling us a different stories. train your people or else you will loose busines and clients.</p> <p> </p> <p>This is not acceptable. please treat this as a matter of urgency.</p>

0
Replies (8)
Telesure Investment Holdings
Telesure Investment Holdings's reply16 May 2017, 14:11
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will investigate your concerns and provide you with feedback.

Kind Regards,
The Telesure Team.

Telesure Investment Holdings
Telesure Investment Holdings's reply16 May 2017, 14:19
Official

Update:

One of our Customer Relation Specialists attempted to contact you on the number provided, without success.

The claim that you are referring to is for a Value Added product. We have requested that you are contacted by the relevant claims team to discuss your complaint and to provide you with feedback.

Kind Regards,
The Telesure Team.

MK
Maureen K's update16 May 2017, 14:26
Reviewer Update

Hi

My phone did nt even ring. Please call me on my cellphone ********** 882/ ********** .

Regards

MK
Maureen K's update16 May 2017, 14:34
Reviewer Update

Hi

********** 882

Regards

Telesure Investment Holdings
Telesure Investment Holdings's reply16 May 2017, 14:41
Official

Update:

As discussed with our Customer Relation Specialist, we have provided the Value Added department with your updated contact number and requested that they make contact with you regarding your claim.
Please feel free to contact our Customer Relation Specialist if you require further assistance.

Kind Regards,
The Telesure Team.

MK
Maureen K's update16 May 2017, 15:04
Reviewer Update

Hi

Thank you very much. Please refer me to the relevent people.

Regards

Telesure Investment Holdings
Telesure Investment Holdings's reply16 May 2017, 15:07
Official

You are most welcome.

We have requested for them to make contact with you.

Kind regards,
The Telesure Team.

MK
Maureen K's update17 May 2017, 09:02
Reviewer Update

Hi

I still havent received a call from this people. who can i call?

Regards