CLAIM NOT CONCLUDED - NO VALID REASON

<p>I registered a claim on 5 Oct 2016, all required docs (quotes, invoices, etc) was submitted to Mpho on Friday, 7 October. Claim was not finalised until when I called on Friday 14 Oct late afternoon and I was told that Mpho must STILL call the supplier to verify my invoice and quote. I call again this afternoon, 17 Oct, and was told by Jane that Mpho had updated on the very same Friday that she was not able to get hold of supplier. To this time (16:36pm 17 Oct) Mpho still hasnt contacted me to tell me this and to clarify on the way forward, I myself called the supplier and they answered and said there was nothing wrong with their lines, maybe their line was just engaged, WHICH IS A NORM IN ANY COMPANY. I hereby request her to attend to me as a client with timeous feedback as to the progress/finalisation of the claim URGENTLY. </p>