1 reviews | Active since Apr 2011
Breach Of Contract & Claim Rejection
Dear All<br> Auto & General is the worst insurance company in the world. I want to let the whole world,my family, my friends & just everyone. The service is appalling & its been 4 long hard months that I have been back & forth with auto & general. In November they said that they will settle my claim, then later Farouk Davids (Auto & General) tells me that my insurance claim has been rejected. I Too them on head to head. 3 months later on 13 January 2015 they call me to tell me that they will make a partial payment. 2 days later they say that they have to subtract a further R40,000 from the payment. It has been the worst period in my life & my family has been going through a bad time because of auto & general. My Mother & Dad have even fallen ill & sick because of these emotions that auto & general has put me through. I have to go to the insurance ombudsman & I will have to take them on in court. I have paid about R38,000 in the past 4 months because auto & general is taking slow to sort the matter out. I want to tell everyone in the world that auto & general is the worst insurance company in the world & please don't insure anything with them because you regret it so will your family.
We would like to respond as follows to this matter:
Farouk Davids advised the client that the claim will be finalised and not settled i.e. a decision will be made after the processing of the claim is finished.
The claim was rejected, reason not all the facts were disclosed that were relevant and material for the conclusion of the contract. The rejection is contractually correct.
We made a business decision in line with the Ombudsman stunts and made an offer to the client to pay a portion of the claim. We subsequently noticed that the offer we made excluded the excesses applicable and revised the offer to include these which we have apologised.
We do understand the frustration and have offered the original offer we made.
Again we apologise for the inconvenience.
Kind Regards
The Telesure Team
We would like to respond as follows to this matter:
Farouk Davids advised the client that the claim will be finalised and not settled i.e. a decision will be made after the processing of the claim is finished.
The claim was rejected, reason not all the facts were disclosed that were relevant and material for the conclusion of the contract. The rejection is contractually correct.
We made a business decision in line with the Ombudsman stunts and made an offer to the client to pay a portion of the claim. We subsequently noticed that the offer we made excluded the excesses applicable and revised the offer to include these which we have apologised.
We do understand the frustration and have offered the original offer we made.
Again we apologise for the inconvenience.
Kind Regards
The Telesure Team