AB
Aletta B
1 reviews | Active since Jul 2011
27 May 2015, 12:27
BREACH OF CONTRACT
I have a claim for my car on accident. . I was sent to an assessment Centre to check the damages.The Centre sent the quotation to the insurance company Tele sure/First for woman. I was told I must take my car in to Panel beaters for repairs. I took my car in 18 days ago. I had no car, my life was miserable. Last week Telesure/First for woman told me I must go fetch my car they will not repair it. I am sent back and forth. They said, they will pay me R10 000. I ask them why they are paying me R10 000 while the car was quoted for \R15000". I argued and they said they will pay R15 000 less the R3500 access. They change the information on their system to say I requested money to fix my car"
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Telesure Investment Holdings's replyOfficial
02 May 2023, 21:58Hello aletta12,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist as well as the Assessing Team manager have been in contact with you to discuss the matter.
The inspection at inception of the policy versus assessment of damage after a vehicle accident is two different \assessments\". We understand that clarity has been provided as to why the vehicle is no longer worth repairing
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist as well as the Assessing Team manager have been in contact with you to discuss the matter.
The inspection at inception of the policy versus assessment of damage after a vehicle accident is two different \assessments\". We understand that clarity has been provided as to why the vehicle is no longer worth repairing
Telesure Investment Holdings's reply02 May 2023, 21:58
Official
Hello aletta12,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist as well as the Assessing Team manager have been in contact with you to discuss the matter.
The inspection at inception of the policy versus assessment of damage after a vehicle accident is two different \assessments\". We understand that clarity has been provided as to why the vehicle is no longer worth repairing
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist as well as the Assessing Team manager have been in contact with you to discuss the matter.
The inspection at inception of the policy versus assessment of damage after a vehicle accident is two different \assessments\". We understand that clarity has been provided as to why the vehicle is no longer worth repairing