Best claims experience ever

<p>I had an accident on the 23rd of August 2016. My badly damaged vehicle was towed to a Renew-It repair centre an hour after the accident for assessment and repairs. Dreading the experience of having to deal with the Claims Department, I started collecting all the required documents, kept them ready in case they were requested. I then noticed that there was a facility to upload the documents to my policy on the DialDirect website, which I did without hesitation. I made two telephone calls to confirm if everything was in order, and I was assured that I would be taken care of!.</p> <p>Having had a bad claims experience before, I resolved to take it easy and go with the flow. When my claim was approved, a consultant called me on a Saturday and informed me that the car would be repaired. I received a call from the repair centre the following week, acknowledging receipt of the job. I was told the vehicle would be ready in 15 working days. To avoid disappointment, I added another 15 working days to the initial estimate.</p> <p>My car was ready for collection on the 22nd September – 21 working days after the accident. That was amazingly awesome.</p> <p>I'd like to thank you guys for having my back in my time of need. I appreciate that you did not pay lip service to all the promises you made when I insured the car with you. My car was professionally repaired and I could not find anything wrong afterwards. This is what it means to be comprehensively insured! Thank you very much.</p>