Bad Service with no results

I am unsatisfied with the outcome and service I got from telesure. Ophelia Mbhenyani was the person working on my claim. She never gave me any feedback on the case as I had to be the one contacting her the whole time to find out what's happening on my claim. I left het messages but she was out on lunch and never phoned me back even after my messages. I am not satisfied on how my claim was handled. She kept on arguing with me every-time she phoned me. I think that she is incompatible in handling my case. I have no interest in dealing with her involving my claim anymore. Just because it is a 3rd party claim it doesn't mean I am in the wrong. That is however the way I was treated. I explained the accident to her but she only kept interrupting me to tell me her clients side of the story. Telesure has a policy that all their calls are recorded and for them to see that I was treated unfairly they can go back to the call recordings between Ophelia Mbhenyani and myself to hear how she presents the Telesure group