Bad service received

Since I have reported the accident on Monday 7th December at 8h30am and spoke to Kumaren Govender who promised to come to me about the Assessor to assess my car in Ellisras but never came back, as stressed as i was i did follow up around 13h00pm but couldnt speak to him as he was busy i then spoke to another consultant whom i told that there is garage where they can Assess the car here and i took it the same afternoon for assessment and the pictures were sent to the Assessor - Jacque Erasmus and send him an sms to keep me posted but He never did. Tuesday around 11h00am i did a follow up but no one could give me answers and instead said they will come back to me but they didn't even today i am my every cent to call them. It seems like they are not concerned about my claim. i am very stressed i cant focus at work, i cant sleep because every time i close my i ask myself if my car will be fixed.