Bad service from TIH

Since 27th May 2025, ive been try to proceas a third party claim. I was told by the agent Khanya Tshabalala, the Uninsured Liabilities Consultant for Claims Risk and Cost. 1.requested documents sent, after speaking to the person that drove into me while i was stationery in traffic. Photo assessment of the dama9was done via whats3and i was told by Khanya, i will be paid out and not have the damages repaired 2.i was then told by this agent that this process will take a month. Exactly a month to the date, i was sent a claim outcome stating, i should of done ABC and D hence, the total claim can not be paid only 60%. Shock and upset, from driving over 10 years, never having to claim. Now im told i was 40% at fault. For waiting at a traffic light to turn green, in peak traffic.

Since this email with all the rules of the road i should of followed, i have been requesting for a senior manager to call me, as i was not satisfied by the outcome, calls are recorded, which will show i requested this more then once and on email more then once.

From seeing all these reviews, i can not understand how this company runs with such bad service rating and customer experience been so low. No one calls you back. Just take the claim or leave it. You have until 27th july or it will be forfeited... For your client from first for women, driving into me, which they admitted to doing.

Still awaiting a mangers call back, as i was told management made the decision to pay me out only 60%.