1 reviews | Active since Mar 2011
Bad service from Budget business insurance
I am not happy with the service I have received so far with Budget Business insurance , I logged a claim on 15th October and to date this has not been finalized ,what is the turnaround time for claim to be finalized? also the communication is very bad from Budget Insurance and this was escalate to manager and day later they haven't responded to mail the only communication is sms that get sent from the system I also request the invoice on Montlhy basis I think only received twice
On Thu, 31 Oct 2019, 5:44 PM Itumeleng Pheko, <***> wrote: Hi All
Can I have feedback or acknowledgment of the mail atleast
Regards Jacob
On Wed, 30 Oct 2019, 11:26 AM Thabo Malemela, <***> wrote: Good Day JC .
Trust that you are well.
Please assist with the query below.
Kyle Lattitude Backup:LATTITUDE WORK:Telesure:2018 Telesure Rebrand:TIH Emailer:tih email logo.png
Thabo Malemela
Sales Manager
Business Insurance
Tel: +27 (11) *** |Email: ***
Auto & General Park | 1 Telesure Lane | Riverglen Dainfern 2191
From: Itumeleng Pheko <***> Sent: Wednesday, October 30, 2019 9:33 AM To: Thabo Malemela <***> Subject: Re: FW: ***
This email originates from external
Hi Thabo
I am not happy with the service I have received so far with Budget Business insurance , I logged a claim on 14th October and to date this has not been finalized ,what is the turnaround time for claim to be finalized? also the communication is very bad from Budget Insurance
We acknowledge receipt of your complaint.
Kind Regards,
The Telesure Investment Holdings Team.
We acknowledge receipt of your complaint.
Kind Regards,
The Telesure Investment Holdings Team.
The frustrating part is I tried to contact the complain resolution dept and they could not give me a reference of theccomplain they told me that they will escalated the matter to management and it same person that didn't respond to my e mail second isssue is the monthly invoice
The frustrating part is I tried to contact the complain resolution dept and they could not give me a reference of theccomplain they told me that they will escalated the matter to management and it same person that didn't respond to my e mail second isssue is the monthly invoice
Your concerns have been duly noted and valued.
Kind Regards,
The Telesure Investment Holdings Team.
Your concerns have been duly noted and valued.
Kind Regards,
The Telesure Investment Holdings Team.
I am still waiting for feedback on the complain ,finalising the claim doesnt address the issues /complain.I need feedback
I am still waiting for feedback on the complain ,finalising the claim doesnt address the issues /complain.I need feedback
Your matter has been escalated to the relevant team to look into.
We will follow up with them and get them to provide you with the necessary feedback.
Kind Regards,
The Telesure Investment Holdings Team.
Your matter has been escalated to the relevant team to look into.
We will follow up with them and get them to provide you with the necessary feedback.
Kind Regards,
The Telesure Investment Holdings Team.
As discussed, we can confirm that your claim was finalised and that all service related matters will be addressed internally.
Please accept our apology for any inconvenience that was caused.
Regards,
The TIH Team
As discussed, we can confirm that your claim was finalised and that all service related matters will be addressed internally.
Please accept our apology for any inconvenience that was caused.
Regards,
The TIH Team