Bad service and attitude

I laid a complaint on hellopeter on the 7th of April 2016. I received a prompt response from Telesure Group Services to say that they acknowledge receipt of my complaint and that the relevant team is handling the matter and will keep me updated. Which they did up until the 18th of April 2016. On this date I received an email from Masego Ramokgadi saying that they have escalated the matter to senior management and will give feedback once a decision has been made. I sent Masego Ramokgadi several emails from the 18th to date asking her to giv e me a date or a turnaround time in which I will receive feed back on the decision. She did not respond to my emails up to this day. Today its the 3rd day and I still haven't received any feedback from her or senior management or anyone from Innovation-group. This is totally unacceptable and unprofessional!