Bad service abounds

After a burglary at our home about three weeks ago, we followed due process and are constantly having to follow up on what the latest is with developments on our claim lodged. We are always calling the call centre and told that that the consultant will call us back, which never happens. Yesterday I even requested no more sms alerts that we want to be called and 24 hours later still not even a courtesy call by the claims consultant.<br> We still waiting to hear whether we will be paid out let out\ items replaced through their suppliers"<br> <br> First we were told that all we need is the SAPS case number and ITC number for the phone"