BAD SERVICE

Item: Telesure Investment Holdings
Rating: 1
Author: Rene K

I cannot get hold of anyone regarding my claim. Not able to speak to a manager as they not allowed to put me through. What is the point of a Manager then? Claim shows as settled online with them, but Thesl have not received anything from them for me, this is now 2 weeks down the line. I complaint today again and asked Franci Bekker to phone me as I was told she is in a meeting till 14h00. It is now 15h00 and no one has phoned me yet. Terrible service will not recommend them to anyone.

Helpful (0)

Replies (3)

Telesure Investment Holdings's replyOfficial

11 Jan 2024, 15:09

Good day Rene. We are disappointed to hear about your service experience. We will get Franci Bekker to call you urgently.
Kind regards,

The Auto & General team

Telesure Investment Holdings's reply11 Jan 2024, 15:09

Official

Good day Rene. We are disappointed to hear about your service experience. We will get Franci Bekker to call you urgently.
Kind regards,

The Auto & General team

Rene K's updateReviewer Update

12 Jan 2024, 09:39

Good Morning
It is 09h38 and up to now no one has contacted me. Poor service, don't care attitude.

Rene K's update12 Jan 2024, 09:39

Reviewer Update

Good Morning
It is 09h38 and up to now no one has contacted me. Poor service, don't care attitude.

Telesure Investment Holdings's replyOfficial

12 Jan 2024, 09:51

Good day Rene,

We are sorry that you have not yet been contacted and will ask Franci to call you urgently.

Regards,
The Telesure Team

Telesure Investment Holdings's reply12 Jan 2024, 09:51

Official

Good day Rene,

We are sorry that you have not yet been contacted and will ask Franci to call you urgently.

Regards,
The Telesure Team