Bad service

My car started shaking, showing EPC indicator, not drivable. I called the budget insurance extended warranty/telesure agents. They told me to ask the dealer to call them to provide them with full service history. The dealer said they cant call them because they are the ones who need such information. I called the dealer and asked for service history vial email which they provided. I called telesure again, spoke to Raymond Vanbenbroek to provide them with full service history via email, he refused to receive it , he said the dealer should call them with the full service history. I told him that the dealer refuses to call, I provided him with the dealer details, he put me on hold, called them and came back saying that the dealer couldn't find my service history, the same dealer in which I got the service history via email previously. He also told me that I have to take the car first to the dealer. This process is not working, time consuming. My car is till not fixed my claim is not yet recorded