EM
Ernest M
1 reviews | Active since May 2011
31 Aug 2015, 11:18
bad faith of Insurance companys& ripping ppl off
today at around 07h30 i was stucked in the middle of no were and i had to call my insurance on this number *** and gave them my id number and they told me i dont have an insurance with them my policy is been cancelled and i called 10 times and i got same responds and i was promissed to be called back till now no responds from the insurance
Helpful (0)
Replies (1)0
Replies (1)
Telesure Investment Holdings's replyOfficial
31 Aug 2015, 12:13Hello Mj m,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We certainly acknowledge the frustration and have in the interim escalated the matter to the Procurement department to do an investigation as to why you were informed that the status of the policy shows as cancelled.
We still require an opportunity to engage with you on this matter and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We certainly acknowledge the frustration and have in the interim escalated the matter to the Procurement department to do an investigation as to why you were informed that the status of the policy shows as cancelled.
We still require an opportunity to engage with you on this matter and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team
Telesure Investment Holdings's reply31 Aug 2015, 12:13
Official
Hello Mj m,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We certainly acknowledge the frustration and have in the interim escalated the matter to the Procurement department to do an investigation as to why you were informed that the status of the policy shows as cancelled.
We still require an opportunity to engage with you on this matter and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has attempted to reach you telephonically but was not successful.
We certainly acknowledge the frustration and have in the interim escalated the matter to the Procurement department to do an investigation as to why you were informed that the status of the policy shows as cancelled.
We still require an opportunity to engage with you on this matter and express our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team