Bad Customer Service

I am appalled by the after service received from the telesure assessors / repair centre and the panel beaters (Auto Magic Parow). Sub-standard parts were used to repair my vehicle. I expressed my dissaatisfaction with the panel beaters who rep**** that there was nothing they could do as the repairs and use of the parts were authorised by Telesure. I then contacted the repair management centre with my grievance and was soon contacted by an assessor (Riedewaan - ***) who assured me that he will have a look at my vehicle and resolve the issue. A month has gone by and many false promises were made. I am very disappointing in the service which I received. I have been a loyal customer for 4 years but am seriously considering moving from the Telesure Group (A&G, Dial Direct, Budget, Outsurance etc.) to a more reputable insurance company as a result of this fiasco.