BAD BAD BAD SERVICE

Hi,

A customer of yours drove into me and files a claim in October 2020. All required quotes and documents have been sent. I have been dealing with Kagiso Setshogoe and to my surprise he admitted that the fault was on his side and he forgot to action the claim!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I understand there is a backlog due to covid but not responding to emails since October is unexceptionable. I have wasted so much airtime.

Kagiso finally sent the claim to management to authorize which was done and on the 12th February he advised me that the payment will reflect within 5 to 7 working days and I have still not received payment to date!!!!!!!!!!!!!!!!!!!!! This is utterly unexceptionable and so unprofessional of this company!!!!!! I am BEYOND ****ED OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I want this sorted ASAP as in NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

THIS IS RIDICULOUS AND MY CASE HAS BEEN ESCALATED DUE TO THE **** UP MADE ON YOUR END AND YET I AM STILL WAITING FOR PAYMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

CAN SOMEONE PLEASE GET THIS SORTED!!!!!!!!!!!!!!

Dillan Carelse