Auto & General - Worst Insurance Experience Ever!!!

<p>three months ago I had a car accident where a speeding vehicle skipped a traffic light and hit my car on the side knocking me off the road. As expected, I immediately submitted a claim together with all the required documents.</p> <p> </p> <p>Three months later, my claim is still not approved and all I am getting are endless empty promises, telling me they are still busy with the investigation.</p> <p> </p> <p>The last time I spoke to them, I was again promised that the case will be concluded by Wednesday 27 July. Wednesday came and gone and there was no update. The same thing has been going on for three months now. so tell me what kind of nuisance is this?</p> <p>On monday I paid an installment for the car that doesn't exis, for the third time now. this will now cost me more than R30 000 over the three months. In addition, I am paying for a hired car for the third time now. the total of which is about R21 000. I have been paying my exorbitant premiums religiously without complaints, with the hope that when things go wrong, I will have a financial partner to assist me. This partner has proven to be nothing but useless thus far, and instead, I have wasted more than R51 000 in just three months!!!! if this is the case, then why on earth do I need insurance for?</p> <p>your lack of empathy and support has proven that Auto & General is nothing but a bunch of ******, whom instead of approving claims, they beat around the bush trying to find reasons not to pay out. to think that I thought I was making my life easier when I decided to take my house insurance with you as well! it gives me chills thinking what would happen should anything go wrong there.</p> <p>I am extremely disappointed, disgruntled and frustrated!</p> <p>this is the worst insurance experience I have ever had in my entire life.</p> <p> </p> <p>I have put a complain on their client dispute channels about a week ago, till today no one has contacted me from that department. </p> <p> </p> <p>I have completely ran out of patients</p>