Auto and General / Telesure Investment Holders

On the 1st February 2022 an Auto and General client drove into my vehicle while I was stationary. I contacted them and was told to get send all the relevant documents by email to them. I was asked to get a quote and let them have it. I sent the quote to them on 10th February I sent them the quote, copy of police report with AR number and a copy of my drivers licence. I also requested that they let me know if any other documentation was required. On the 18th of February they requested a letter of no claim from my insurance and a copy of my Reg document. I had misplaced my Reg document and asked if an affidavit would suffice? I sent this through with the letter of no claim on the 18th of February. On the21st of February I gave them a call as I had not received a response from them. I was told that they could not pay out unless I had proof that the vehicle belonged to me. I found the Reg Document and sent it through on the 24th March. On the 1st April I was asked to submit the quote again. I once again sent all the documents. The quote was sent on to their assessor. O1 April I received a settlement offer for R3261.76 the actual quote was for R9945.78. I was then told to go to their body shop were I received a quote for R9710.60. Their repairer said that there is no way that they could do the repairs for only R3261.76. Now they are only wanting to pay out R7686.71. I am sick and tired of this so I signed the settlement doc and sent it back to them on the 09 May. I heard nothing from them, so I phoned on the 20th May and was told that the email address on the form tells you to send the signed form was not working. I asked why this was not relayed to me? I was then told that the person that deals with these forms had not been to work. The assistant then said that she had found the form and that it would take between 5 to 7 working days for the payment to be made.