appauled by the service or lack thereof

<p>i submitted a claim over 2 weeks ago and after countless emails and telephone calls my suporting documents were still not received and the claims consultant never even bothered even once to call or advise and after it was confirmed that they have been received then i was told on friday that the claim will be finalised today to my surpise when i call the call centre today the gentltmen i spoke to then gives me a different version that it will be thursday, now my worry at this stage is, what if it was a major claim like a total loss to my property then i would have had to wait a year or even more for the claim to be finalised unlike this minor claim of prescription glasses, policy number ********** 22/1</p>