1 reviews | Active since Mar 2015
Apology to AA
On Sunday I sent in a complaint about being ignored and not receiving a settlement from the AA Telesure, for a third party claim after my car had been hit outside my work place. <br> <br> After three months of e-mails and phone calls to a Dorah Aphane and others, I received an e-mail asking for my bank details which I immediately supp****. The problem was that I had accidently sent in my ex- husbands bank details, in error, so I never received the money. <br> <br> This was, of course, my fault entirely and for this I sincerely apologise to Telesure for reporting this on HelloPeter. <br> <br> What I don't apologise for is the lack of communication that I experienced dealing with Dorah. If she had rep**** to any of my numerous e-mails to her or let me know that the money had been deposited then I would have been able to sort this out differently.<br> <br> Thank you to Vekash Ganas and Vuyiwe Makohliso for dealing so promptly with my complaint and for helping sort out what turned out to be an error on my part.<br> <br> Once again my sincerest apologies for having to do this through HelloPeter.
Thank you for your compliment.
We will make sure to inform them and the management team about your positive feedback, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards
The Telesure Team
Thank you for your compliment.
We will make sure to inform them and the management team about your positive feedback, we are sure they will appreciate it.
Enjoy the rest of your day.
Kind Regards
The Telesure Team
