1 reviews | Active since Aug 2012
An empty office
Last year, my wife's car was hit from the rear by another driver...
Long story short, the case was escalated back to THI for a review as they are the underwriters. Ironically, they are also the underwriters for my personal insurance, so for 3rd parties, they do not want to use legitimate spares, which would maintain the value of your property, but when you claim for yourself, they do use legitimate spares.. odd policy
On the 23rd of August, I emailed the adjudicator for a review; they promised a response by 30/08/2023... to date 0 feedback.
If one calls for the Head of Customer Services, one returns to the same Team-Leader who handled the case. If one asks for the Adjudicator, the same end-point.
It seems this company truly operates on a lean-and-mean level with no one, no Vice-President, no CEO, no Directors—just entry-level and 1 team leader.
Either that, or they are OK with the staff lying about not being able to transfer you to anyone else.
We are sorry to hear about the service that you have received.
Please provide us with our client's policy or ID number in order for us to assist you.
Regards
The Telesure Team
Best regards,
We are sorry to hear about the service that you have received.
Please provide us with our client's policy or ID number in order for us to assist you.
Regards
The Telesure Team
Best regards,
The policy number is: ***.
I am awaiting a response from the Head of Customer Services as per the email that I receiced..
The policy number is: ***.
I am awaiting a response from the Head of Customer Services as per the email that I receiced..
Your complaint has been escalated to the relevant department to assist you.
Regards
The Telesure Team
Best regards,
Your complaint has been escalated to the relevant department to assist you.
Regards
The Telesure Team
Best regards,
Good day,
We acknowledge with thanks receipt of your complaint.
We are fully committed to ensuring a fair, transparent and prompt review of your complaint. We are devoted to providing the highest standard of complaints resolution.
Kindly note that your complaint has been allocated to the Head of Customer Relations who undertakes to provide you with a response within ten working days of receipt of your complaint.
It is now the 2nd of October. Tomorrow will be 15 working days, assuming a Mon-Fri working week.
Good day,
We acknowledge with thanks receipt of your complaint.
We are fully committed to ensuring a fair, transparent and prompt review of your complaint. We are devoted to providing the highest standard of complaints resolution.
Kindly note that your complaint has been allocated to the Head of Customer Relations who undertakes to provide you with a response within ten working days of receipt of your complaint.
It is now the 2nd of October. Tomorrow will be 15 working days, assuming a Mon-Fri working week.