accident claim

The man was efficient, but those who instruct him are being opportunistic. The time it took to register the claim was short. The procedure to register whether I was satisfied with the service was long. I realise that the call centre operator is doing as instructed. I am a customer in good standing. I do not want to be asked how the service was. It is like complimenting a fish for swimming. I pay for good service. If it is not forthcoming then I complain. Test your service provision in your own time and at your own expense, not mine. I am also informed that because the accident occurred at night the amount to be levied may be R2'000.00. If this is the case then I shall feel done in, ****** and duped into trusting that my insurer is reputable and that my extensive monthly premium precludes me from having to pay addition fees. This is the reason why I subscribed all those years ago. The area where the accident happened was very well lit and the fact that it was at night had no bearing on the accident. Therefore I feel that the consideration to levy this charge is ******* and therefore blights my views about being insured with Auto and General.