Access retrieval

Was in an accident in October 2017, submitted all the information they needed to contact the accident causers insurance company to retrieve access and all that. I last spoke to them in November 2017 in regards to this. A few weeks ago, I contacted them, and I was told the consultant who was busy with this, no longer works for that company, it was assigned to another consultant. On Monday, I called that consultant, and she didn't pick up, so I was transferred to another one, who told me that case was assigned to another consultant, and that currently, that consultant was on lunch and they will let her know that I called, and she will give me call. Its Thursday today, I haven't heard a word from this company.

This is the worst service ever given by first for women and telesure. I want my access money back and I will take it further if I have to get you guys to contact me and give me feedback on it.