Absolutely Disgraceful Service from Claims Consultant – Amahle Mcanyana

I am beyond frustrated and disappointed with the way my claim has been handled by Amahle Mcanyana. From the very beginning, this process has been a nightmare of delays, poor communication, and complete disregard for customer service.

After logging my claim, I was told I’d receive forms via email. A week passed, and despite multiple follow-ups, I received nothing. Eventually, I was told the email had been bouncing due to an incorrect address on their side. Even after this was corrected, Amahle failed to respond to emails or calls, and other consultants had to step in to do her job.

Then, after already providing the case number twice, Amahle emailed me demanding the full police report with a tone that was cold and dismissive. Her exact words:

“We do not want the case number. We want the accident report (copy of the four-page document). This department does not have the mandate to source the document on your behalf.”

Due to her delay, I had to pay to retrieve the report from the traffic department—something that could have been avoided had she communicated properly from the start.

I submitted the report and forms on Tuesday. Since then, I’ve received nothing but silence. I emailed her again expressing my dissatisfaction and requesting a manager contact me. No response. I called again, only to be told she hadn’t updated the claim and hadn’t acknowledged my documents. I was told she had stepped away and would call me back. Still—radio silence.

This is not just poor service—it’s a complete failure of responsibility. I am demanding that this be escalated immediately and that someone competent take over this claim. I will not accept being ignored any longer.