1 reviews | Active since Jun 2014
Abandon me and then debit me R1500?
2 Days before Christmas, I had a issue and needed roadside assistance. Called Telesure(Dial Direct and Auto & General) and they adv me that they cannot find my policy after I gave them my ID no. and my actual policy number. Absolutly amazing service. I had to get a friend to drive 42km to help me. What great service. <br> <br> Called in on 30 or 31 December to cancel everything I had with them and I was able to cancel 2 policies and was told debit had already been processed on 1 but I can go to the bank and they will reverse it. Understandable. Then told that I cannot cancel my two other policies although I bought the policy, pay the premium and own the cars just because im not the driver. AMAZING!<br> <br> Saturday morning get an SMS saying these idiots took 1500 from my account. <br> <br> ****** great service from a company I had extremly high regards for. <br> <br> Thank You for a great start to the New Year.
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.
Please accept our apologies for any inconvenience caused.
Kind Regards
The Telesure Group Services Team
Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.
We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.
Please accept our apologies for any inconvenience caused.
Kind Regards
The Telesure Group Services Team
