1 reviews | Active since Nov 2012
A&G disgusting customer service
<p>I lodge a complaint on Hellopetr about my Auto & General Policy Schedule which had an incorrect date instead of 1 February 2016 and A&G has collected all premiums since then. Yesterday aftr the complaint a so called Resolution Specialist Dorothy Smith called me and said "we are giving your query the outmost attention and will be resolved ASAP" since yesterday Dorothy Smith has not reverted back to me with feedback. I don't even need her feedback, I just demand my updated policy schedule with correct updated dates for policy incepton dates. This is beyond disgusting customer service. I think now Dorothy Smith is expecting me to follow up with her since she provides me with her direct number.</p>
We acknowledge receipt of your complaint.
The matter will be looked into and we shall revert to address your concerns.
Kind Regards
The Telesure Team
We acknowledge receipt of your complaint.
The matter will be looked into and we shall revert to address your concerns.
Kind Regards
The Telesure Team
Dear Ms Zondi
We have investigated your concerns and wish to reply as follows:
Our offices received your complaint on Auto & General brand and you were contacted accordingly.
Since the complaint was lodged, our offices attempted to contact you on numerous occasions on the 19th, without success
We further confirm that we have provided you with a letter confirming the original inception date of the policy is 01/02/2016, which you are not accepting.
Please understand that you have cancelled the policy, and although you have reinstated the policy within 14days of cancellation, we cannot backdate your inception date, hence the reason why we have provided you with a letter.
We have also been in contact with you today, and you have chosen not to discuss this matter further.
Kind Regards,
The Telesure Team.
Dear Ms Zondi
We have investigated your concerns and wish to reply as follows:
Our offices received your complaint on Auto & General brand and you were contacted accordingly.
Since the complaint was lodged, our offices attempted to contact you on numerous occasions on the 19th, without success
We further confirm that we have provided you with a letter confirming the original inception date of the policy is 01/02/2016, which you are not accepting.
Please understand that you have cancelled the policy, and although you have reinstated the policy within 14days of cancellation, we cannot backdate your inception date, hence the reason why we have provided you with a letter.
We have also been in contact with you today, and you have chosen not to discuss this matter further.
Kind Regards,
The Telesure Team.