1 reviews | Active since Mar 2009
5 years later and STILL no excess payout!!!
absolutely pathetic service!!! yes the accident happened 5 years ago - during this time I was sent from pillar to post only to be told 1. I must track the person down however not only is this person overseas but it was a rented car!!! 2. I was told that the case has been closed as its too old now?! The absolute height of frustration - I never missed a premium payment which you were happy to take and pocket but when it comes time to refund your clients its a huge inconvenience! As per correspondence in Dec 2014 this has been reported to the ombudsman as I refuse to accept your *********** services! <br> <br> My initial report made on TIME / DATE 12:50 Thu 6 Aug has STILL not been responded too or dealt with - once again proving incompetence!!
Thank you for bringing this matter to our attention.
We acknowledge the delay in feedback, and have attempted to reach you telephonically.
We understand that since the matter has been referred to the Ombudsman for Short Term Insurance we thus need their feedback on the outcome.
We will however try to reach you again as it is important to conclude the case with you.
Once again we extend our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team
Thank you for bringing this matter to our attention.
We acknowledge the delay in feedback, and have attempted to reach you telephonically.
We understand that since the matter has been referred to the Ombudsman for Short Term Insurance we thus need their feedback on the outcome.
We will however try to reach you again as it is important to conclude the case with you.
Once again we extend our sincere apologies for all the inconvenience caused.
Kind Regards,
The Telesure Team