3RD PARTY CLAIMS DIV GHOST TACTICS - CHASING YOUR TAIL

I have a third party claim, and they have had me chasing my tail for 2 months. I have been passed from person to person and they never revert. I call them 3 to 4 times a day following up on my claim and each time get handed to a new person who askes me to start over! Appalling treatment from their 3rd party claims division namely Helene/Enid (claims handlers) , the manager Simone Naidoo who I have left messages daily for never returns my calls but put a not on their system she tried calling. I have now tried escalating to her manager Anke and to date never been called not even a response to multiple emails! They instructed me what actions to take and now refuse to pay the commitment. I have made requests for the recorded call in which instructions were given and no response. These people operate nothing short of a ******** ghost operation. So sad of such a big company, yet its clear why their TRUST index rating is so low. I now have to go via an attorney, fortunately I have unlimited disposal off, just to get them to keep their service agreement and sue their client for my damages.