1 reviews | Active since Nov 2016

02 Nov 2016, 16:58

3 Months & Claim not Concluded + Claim *****

<p>I registered a claim with Auto & General by Telesure mid August as a third-party. <br />Their client crashed into my car at the robots on the side back while I was proceding straight with a green light for me and a red light for him.<br />They tried giving me 60% of the repair amount. I rejected the amount because according to the law I should get atleast 85% of the repair amount.</p> <p>The following desrepencies I found on the claim:<br />My car is a 2016 model they wrote it was 2015<br />The accident happened at the robots and they wrote it happened at a stop street.<br />The damages on my car was on the right side and rear an they wrote it happened only on the side.</p> <p>I requestd a review with the correct details and after after weeks of calling almost everyday they send me exactly the same amount (60% of repairs), meaning nothing was one.<br /> <br />The consultant never comunicated with me, I had to communicate to other consultants. And they are always tell me they will let him know and he will get back to be the next day, but nothing for 2 months straight.<br /> <br />It has been almost 3 months and my car is still damaged and there is no resolution for an accident which i never caused.</p> <p>Im an definately frustrated with the service!!!<br />Very Terrible.</p>

0
Replies (1)
Telesure Investment Holdings
Telesure Investment Holdings's reply03 Nov 2016, 08:50
Official

Thank you for bringing this matter to our attention

Kindly be advised that we have alerted the manager of the Legal Department; we however require our client's policy number in order to look further into the matter for you. An email will be sent to you shortly; please respond with our client's policy number or Identity number in order for us to trace the relevant policy.

Please accept our sincere apologies for the frustration and inconvenience caused.

Kind Regards

The Telesure Team