1st for women and Telesure are taking their customers for ride and definitely don’t value their customers

If my email sounds rude please understand that 1st for women is frustrating me with their terrible services, I’ve always thought 1st for women was the best until now. Now I know 1st for Women and their partners have no customer centricity.

Day before Yesterday the 13th of April 2022, there was an incident that occurred. While driving on the freeway the bonnet opened and smashed the windshield. Glass broke into the car and fell on myself, my wife and my one year old daughter.

As I`m fully insured by 1st for women I called 1st for women and notified them of the incident. The lady that we were on the phone with wasn`t sympathetic and when we asked for an ambulance just to check if our eyes don't have glass we were told to call the ambulance ourselves.

The towing truck arrived at the scene and towed the vehicle, minutes later the guardian angel and an ambulance arrived at the scene. The paramedics assisted and fortunately myself and my family were fine.

The guardian angel drove us back home and while on our way back we requested more than 10 call backs. We went through the 1st for women app and decided to lodge a claim. We were told an agent would call us back and keep us updated. Time was not on our side and we kept requesting call backs as we wanted a courtesy car as we are paying for one.

We decided to call 1st for women because on one was returning our call backs and no one cared enough. The agent we spoke to informed us that the agent who is dealing with our incident will call us regarding the courtesy car.

No one called us back because 1st for women simply doesn't care or value their customers. We received an email stating that we didn`t pay our premium and our claim won`t get approved.

We wasted our time again and airtime because 1st for women thinks they are the most important people/organization in the entire world. Prior to this absurd email from 1st for women we received an email stating we haven't paid our premium. We immediately called 1st for women and we were informed that everything is okay.

After reading the email about the premium not being paid we got hold of an agent who informed us that everything is fine, your claim hasn't even been assessed and he didn't even know anything about the email we received. The call got cut off in the middle of a conversation and the agent didn't bother to call us back.

Funny enough during calls with our airtime we were transferred to different departments without any valid explanation.

We had to buy airtime again and call back again then found agents who pretended not to hear us. Still with requesting call backs no one called, we called I don`t know for how many times and asked to be called back.

The lady who called back kept on putting us on hold without explaining. We asked for a manager and we were told there was no manager on the floor, and asked for an operational manager and divisional manager and they were also not available. What a joke!

We asked for an email of the agent`s line manager, operational manager and divisional manager and we were told managers don`t have emails.

We are always told that calls are recorded for security purposes but yesterday when we requested recordings of our calls, we were told that they will be sent by email and there was nothing on email. The lady told us that in order to get a courtesy car we have to pay an upfront payment which is something we were not told during the course of the quotation.

Insurance companies always call to offer their services and I always say, :"I`m happy where I am," now look who is a fool today. 1st for women and it`s partners like Telesure Investment Holdings are a joke and they belong to the zoo or a circus. Actually a zoo and a circus are even better because they perform and represent themselves I don`t know where you belong 1st for women and Telesure.

This is what I want to happen, you failed to provide me with a courtesy car and when I did a quotation you told me a courtesy car will always be available anytime when I need it. I want my car fixed and meanwhile I don`t have a car, I need something that will transport me to work and to do my errands. I need you to respond to this email and I need recordings of calls I made to 1st for women since March 2022. I won`t stop emailing until I get a response. I don`t know why we always have to depend on social media to get help.

YOU TREAT ME LIKE DIRTY, YOU IGNORE MY MESSAGES ON YOUR APP AND YOU MAKE PROMISES THAT YOU CAN`T KEEP. I DON`T UNDERSTAND WHY I HAVE TO CHASE YOU AROUND WHEN I`M PAYING YOU. YOU DON`T VALUE ME AS YOUR CUSTOMER AND WHY DO YOU HAVE CALL BACK REQUESTS IF YOU CAN`T EVEN CALL US BACK AND DON`T PULL THAT LOUSY MOVE OF SAYING WE HAVE A LOT OF CALL BACKS PRIOR TO YOURS. WHEN A PERSON DOES A QUOTE YOU ARE TOO QUICK TO CALL BACK BUT WHEN THERE IS AN EMERGENCY YOU CAN`T CALL US BACK IN TIME.

I`m wondering what does 1st for women know about customer centricity. I can offer free lessons to your entire organization to teach you how to take care of customers. I will tell this story everyday to every person I meet, I will tell them about your poor services. I will live to tell this tale and paint a picture to people of what you really are.

I opted for a courtesy car for a reason, an emergency can come up and I assume 1st for women wants me to fly around like superman.

YOUR SERVICES ARE DISGUSTED AND I HAVE CAME TO THE POINT WHERE I HATE 1ST FOR WOMEN AS MUCH AS I HATE PAIN. IF I COULD I WOULD HOLD A MEETING OR MICROSOFT TEAMS, SKYPE OR ZOOM TO TELL YOU HOW DISGUSTING YOU ARE AS A COMPANY. IMAGINE I HAD TO WASTE MY TIME ON GOOD FRIDAY WRITING TO DISGUSTING COMPANIES SUCH AS 1ST FOR WOMEN.

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