Lack of service by another Government owned company

Telkom phone line down since beginning of December, call log on 04/12/2017 and again 27/12/2017 reported as bulk fault. No one in Telkom customer care can give an idea of what is happening with fault. they refuse to put you through to a manager but rather put you on hold till you hang up the call, they give you a Email address to escalate your complaint and you get a message back after a few days that says "Message Deleted with being Read". It is time the Government moved on Selling this **** company and use the money to bail out Eskom and SAA .