Poor Quality and Quantity Flowers

I ordered 2 bouquets of flowers on 18/2 for delivery to an elderly lady in the Rosepark Hospital in Bloemfontein for delivery 19/2. I drove down from Jhb to Bloem on Sat 21/2 and noticed immediately that the flowers were dead - 2 days after delivery. The one bouquet was in a basket that leaked water all the time and was tiny, the other one looked like it had ****s in it and had been purchased from a flea market stall - a few stalks wrapped in paper, also dead, 2 days after delivery. I contacted Teleflorist and expressed by discontent and felt like I had been \**********"and explained in detail. They have written back stating there are far too many variables amongst praising their florist"