Non Delivery and No response!

I sent flowers to my girlfriend's office on 13 March and she did not receive it. I had ordered flowers to be delivered to her on thursday 12 March and they arrived(also via teleflorist) so I know there was no problem with the address I provided. Furthermore, the delivery was a hand delivery and one would expect it to be even better that the previous delivery(courier). I emailed teleflorist on multiple occassion since and have received no feedback at all. All i was told is that my order was delivered on the 13th and this was obviously not so as my girlfriend did not have anytjhing on her birthday. She has even started sending emails to teleflorist as I am failing. I paid 60 pounds and have nothing to show for it, the least you can do is give my money back. Teleflorist has no way of allowing customers to actively track their orders, if things don't pan out with their orders they should at the very least accept that they have cut out the possibility of being assisted in real time. There is no way to call teleflorist and they don't even call the recipient of the flowers when I(the customer) supp**** the recipients cellphone number.<br> <br>