1 reviews | Active since May 2016
100% SATISFACTION GUARANTEED...MORE LIKE 100% DISAPPOINTED - GUARANTEED!
<p><span style="font-weight: bold;"><span lang="EN-US" style="font-weight: bold;">Below is my communication with the MD, Hugo De Klerk after teleflorist did not deliver on Mothersday as promised....</span></span></p> <p class="MsoNormal" style="color: #555555;"><span style="font-weight: bold;"><span lang="EN-US" style="font-weight: bold;">From:</span></span><span lang="EN-US"> Kathrine Bornman <br /><span style="font-weight: bold;">Sent:</span> 09 May 2016 11:47 AM<br /><span style="font-weight: bold;">To:</span> '***' <***><br /><span style="font-weight: bold;">Subject:</span> RE: Order Number: TWSA***6</span></p> <p class="MsoNormal" style="color: #555555;"><span style="color: #1***7d; mso-fareast-language: EN-US;">OR I COULD HAVE CHOSEN THE 9<sup>TH</sup> LIKE I DID….!</span></p> <p class="MsoNormal" style="color: #555555;"><span style="color: #1***7d; mso-fareast-language: EN-US;">Come now Hugo….a simple apology would have gone a much longer way!</span></p> <p class="MsoNormal" style="color: #555555;"><span style="color: #1***7d; mso-fareast-language: EN-US;">I’ll be looking out for my refund….</span><span style="color: #1***7d; mso-fareast-language: EN-US;"> </span></p> <p class="MsoNormal" style="color: #555555;"> </p> <p class="MsoNormal" style="color: #555555;"><span style="font-weight: bold;"><span lang="EN-US" style="font-weight: bold;">From:</span></span><span lang="EN-US"> Hugo De Klerk [<a href="mailto:***">mailto:***</a>] <br /><span style="font-weight: bold;">Sent:</span> 09 May 2016 11:39 AM<br /><span style="font-weight: bold;">To:</span> Kathrine Bornman <<a href="mailto:***">***</a>><br /><span style="font-weight: bold;">Subject:</span> RE: Order Number: TWSA***6</span> </p> <p class="MsoNormal" style="color: #555555;"><span style="color: #1***7d;">Jy kon 6 of 7 Mei gekies het, want ons het nie 8 Mei as n Opsie gehad nie.</span></p> <p class="MsoNormal" style="color: #555555;"><span lang="EN-GB" style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif; color: navy; mso-ansi-language: EN-GB;">Hugo de Klerk</span><span lang="EN-GB" style="font-size: 9.0pt; font-family: 'Century Gothic',sans-serif; color: navy; mso-ansi-language: EN-GB;"> B. Com. Hons (RAU)</span></p> <p class="MsoNormal" style="mso-margin-top-alt: auto; margin-bottom: 12.0pt;"><span style="font-weight: bold;"><span lang="EN-GB" style="font-size: 10.0pt; font-family: 'Century Gothic',sans-serif; color: #002060; mso-ansi-language: EN-GB;">Managing Director <br style="font-weight: bold;" />Teleflorist Africa (Pty) Ltd</span></span></p> <p class="MsoNormal" style="color: #555555;"><span style="color: #1***7d;"> </span><span style="font-weight: bold;"><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Tahoma',sans-serif; mso-ansi-language: EN-US;">From:</span></span><span lang="EN-US" style="font-size: 10.0pt; font-family: 'Tahoma',sans-serif; mso-ansi-language: EN-US;"> Kathrine Bornman [<a href="mailto:***">mailto:***</a>] <br /><span style="font-weight: bold;">Sent:</span> 09 May 2016 10:24 AM<br /><span style="font-weight: bold;">To:</span> <a href="mailto:***">***</a><br /><span style="font-weight: bold;">Subject:</span> RE: Order Number: TWSA***6</span></p> <p class="MsoNormal" style="color: #555555;"> Hugo , </p> <p class="MsoPlainText" style="color: #555555;">Please don’t patronise me...I know exactly what I ordered and you know exactly how you did not deliver!</p> <p class="MsoPlainText" style="color: #555555;">You were advertising "MOTHERS DAY FLOWERS HAND DELIVERED ON MOTHERS DAY" but when I checked out there were no option available for delivery the 8th May.</p> <p class="MsoPlainText" style="color: #555555;">So I chose the 9th and at <span style="background-color: yellow; background-position: initial; background-repeat: initial;">special instructions I requested Mothers day delivery.</span> If however, it was not possible, you could have, instead of confirming my order, have told me</p> <p class="MsoPlainText" style="color: #555555;">that it won't be delivered on mothers day and I wouldn’t have bothered.</p> <p class="MsoPlainText" style="color: #555555;"> <span lang="EN-US">-----Original Message-----<br />From: Hugo De Klerk [<a href="mailto:***">mailto:***</a>] <br />Sent: 09 May 2016 09:31 AM<br />To: Kathrine Bornman <<a href="mailto:***">***</a>><br />Subject: RE: Order Number: TWSA***6<br />Importance: High</span> </p> <p class="MsoPlainText" style="color: #555555;"> Hi Kathrine </p> <p class="MsoPlainText" style="color: #555555;">Kyk asb hieronder....</p> <p class="MsoPlainText" style="color: #555555;">Jy het vandag, Maandag 9 Mei gekies as jou Afleweringsdatum. </p> <p class="MsoPlainText" style="color: #555555;">Dit sal vandag afgelewer word.</p> <p class="MsoPlainText" style="color: #555555;">Groete </p> <p class="MsoPlainText" style="color: #555555;">Hugo de Klerk B. Com. Hons (RAU)</p> <p class="MsoPlainText" style="color: #555555;">Managing Director</p> <p class="MsoPlainText" style="color: #555555;">Teleflorist Africa (Pty) Ltd</p> <p class="MsoPlainText" style="color: #555555;"> -----Original Message-----</p> <p class="MsoPlainText" style="color: #555555;">From: Kathrine Bornman [<a href="mailto:***">mailto:***</a>]</p> <p class="MsoPlainText" style="color: #555555;">Sent: 09 May 2016 08:42 AM</p> <p class="MsoPlainText" style="color: #555555;">To: <a href="mailto:***">***</a></p> <p class="MsoPlainText" style="color: #555555;">Subject: RE: Order Number: TWSA***6</p> <p class="MsoPlainText" style="color: #555555;"> Good day Hugo, </p> <p class="MsoPlainText" style="color: #555555;">Seeing that my flowers was not delivered, I request an urgent refund.</p> <p class="MsoPlainText" style="color: #555555;">And just as an afterthought...I am extremely disappointed in Teleflorist,</p> <p class="MsoPlainText" style="color: #555555;">and was caught empty handed on Mothers day... </p> <p class="MsoPlainText" style="color: #555555;">Regards</p> <p class="MsoPlainText" style="color: #555555;">Kathrine Bornman </p> <p class="MsoPlainText" style="color: #555555;">-----Original Message-----</p> <p class="MsoPlainText" style="color: #555555;">From: <a href="mailto:***">***</a> [<a href="mailto:***">mailto:***</a>]</p> <p class="MsoPlainText" style="color: #555555;">Sent: 04 May 2016 09:30 AM</p> <p class="MsoPlainText" style="color: #555555;">To: Kathrine Bornman <<a href="mailto:***">***</a>></p> <p class="MsoPlainText" style="color: #555555;">Subject: Order Number: TWSA***6</p> <p class="MsoPlainText" style="color: #555555;"> </p> <p class="MsoPlainText" style="color: #555555;">Dear Kathrine Bornman, </p> <p class="MsoPlainText" style="color: #555555;">Thank you for choosing Teleflorist to send flowers and gifts. This is</p> <p class="MsoPlainText" style="color: #555555;">confirmation your order has been received by Teleflorist.</p> <p class="MsoPlainText" style="color: #555555;">SAVE 10% WHEN YOU NEXT ORDER FLOWERS FROM TELEFLORIST! </p> <p class="MsoPlainText" style="color: #555555;">Thank you for your purchase! When you order your flowers from Teleflorist in</p> <p class="MsoPlainText" style="color: #555555;">the future enter the code RCUST0109 at the checkout to receive your 10%</p> <p class="MsoPlainText" style="color: #555555;">discount!</p> <p class="MsoPlainText" style="color: #555555;"> </p> <p class="MsoPlainText" style="color: #555555;">This is a VAT receipt</p> <p class="MsoPlainText" style="color: #555555;">Order Number: TWSA***6</p> <p class="MsoPlainText" style="color: #555555;">Order Date: 4 May 2016 07:29 GMT</p> <p class="MsoPlainText" style="color: #555555;">Payment Method: Credit Card</p> <p class="MsoPlainText" style="color: #555555;">Delivery Address:</p> <p class="MsoPlainText" style="color: #555555;"> NICOLENE O'NEILL</p> <p class="MsoPlainText" style="color: #555555;">NO 51, BUSH WILLOW</p> <p class="MsoPlainText" style="color: #555555;">MOOIKLOOF RIDGE</p> <p class="MsoPlainText" style="color: #555555;">GARSFONTEIN</p> <p class="MsoPlainText" style="color: #555555;">GAUTENG</p> <p class="MsoPlainText" style="color: #555555;">South Africa</p> <p class="MsoPlainText" style="color: #555555;">***</p> <p class="MsoPlainText" style="color: #555555;">Occasion - Mothers Day</p> <p class="MsoPlainText" style="color: #555555;">Gift Message -</p> <p class="MsoPlainText" style="color: #555555;"><span style="background-color: yellow; background-position: initial; background-repeat: initial;">Special Instructions - Please deliver on Mothersday.</span></p> <p class="MsoPlainText" style="color: #555555;"> Cardholder Details:</p> <p class="MsoPlainText" style="color: #555555;">Kathrine Bornman</p> <p class="MsoPlainText" style="color: #555555;"> Weir Street,</p> <p class="MsoPlainText" style="color: #555555;">Pretoria Gardens</p> <p class="MsoPlainText" style="color: #555555;">Pretoria</p> <p class="MsoPlainText" style="color: #555555;">Gauteng</p> <p class="MsoPlainText" style="color: #555555;">South Africa</p> <p class="MsoPlainText" style="color: #555555;">***</p> <p class="MsoPlainText" style="color: #555555;"><a href="mailto:***">***</a></p> <p class="MsoPlainText" style="color: #555555;"> </p> <p class="MsoPlainText" style="color: #555555;">BQT-SOFT Soft Bouquet In Vase 1 </p> <p class="MsoPlainText" style="color: #555555;">Sincerely,</p> <p class="MsoPlainText" style="color: #555555;">Teleflorist Africa (Pty) Ltd</p> <p class="MsoPlainText" style="color: #555555;">299 Pendoring Rd</p> <p class="MsoPlainText" style="color: #555555;">Blackheath</p> <p class="MsoPlainText" style="color: #555555;">Johannesburg</p> <p class="MsoPlainText" style="color: #555555;">South Africa</p> <p class="MsoPlainText" style="color: #555555;">Telephone Number - ***</p> <p class="MsoPlainText" style="color: #555555;">Fax Number - ***</p> <p class="MsoPlainText" style="color: #555555;"><a href="mailto:***">***</a></p> <p class="MsoPlainText" style="color: #555555;">Company Number - ***</p> <p class="MsoNormal" style="color: #555555;"> VAT Number - ***</p>