SERVICE ??????

About 3 weeks ago there was a very bad electrical storm in the area. My telkom modem is in the lounge where my wife and i were watching television. There was a bright flash and a loud bang in the lounge. The modem for the computer was hit by lightning . We were able to contact telkom to restore the line, but we had to replace the modem. With the help of telkom we were able to set up the new modem with no problems. The modem seemed to work fine in the beginning, but started to notice that when you did a internet speed test, the results showed internet speed very slow. I've contacted telkom several times and told them what the problem was. They told me the problem was corrected on there side. After a couple days the same problem still existed. Called telkom and told them what the problem was. This went on for about 7 times. The tech told me the problem was not on there side. I explained to him what had happened and requested a service tech to come out to the residence, to check the line for possible damage, caused by the storm. It took telkom 5 times to log the correct fault for someone to take notice. They kept logging the fault as an internal fault, which should have been logged as an external fault. Now for two weeks, i am still waiting for a service tech to come out to the residence. Telkom tells me the fault has to be assigned to a tech. This morning i called and checked on the reference number they gave me for the fault. Again same answer, waiting to be assigned to a tech. I asked to speak to a supervisor, and was told the supervisor would call back. No one has called me as of yet. I am paying for 4megs of speed which is all we can get in the area, and lucky to get 0.5 megs on the scale. Please can someone help me out here. Can't understand the problem about getting a tech to come out here to check the line