Telkom in breach of contract

<p>Dear Sir/Madam</p> <p>I took out a contract with Telkom on 17 February 2014 for a Samsung s4 device valid for 24 months. In August 2014 telkom canceled my contract in error and reinstated it for the same device. At the time I asked them what I had to do if I wanted to upgrade to a new device in 2016 when this contract expired. They advised me to contact me closer to the time and they would sort out. I have been in contact with them since December 2015 and to date it has not been resolved. As a pensioner with limited resources, I have been trying to cancel this contract which has now expired at midnight on 16 February 2016. I have made numerous visits to Telkom Galleria Amanzimtoti, calls to their call centre and emails, with no resolution from them. I am at my wits end as this has gone on now for far too long and I've had to pay for a contract which has expired. I am appealing to your good office to assist me in resolving this long standing issue ASAP. </p>