NO RESPONSE WHATSOEVER FROM THE TELECOMMUNICATIONS OMBUDSMEN !!!!!

I have submitted my claim to the Telecommunications Ombudsmen on 7th May as per the Consumer Complaints Procedure and yet to date - 16th May I have not received any response or acknowledgement of my claim which was emailed to **********

According to your procedure this is what should happen:

WHAT HAPPENS AFTER I HAVE LODGED A COMPLAINT WITH ICASA? The complaint will be acknowledged and assigned a reference number within 48 hours of receipt. The complainant must always quote that reference number when enquiring about progress. The details of the complaints officer assigned to deal with the matter will be stated in the acknowledgement.

I have been a victim of crime and all my life savings have been ****** from me due to a ********** port at MTN - how do I live with no money ???