No response from Experian - Telkom account

Good day,

I logged a dispute on behalf of client through Experian for a Telkom cellphone contract , that was two weeks ago. all necessary documents has been sent but there is no response. when i call there is no answer you hold for more than an hour. I have been sending several emails with no luck . I do not have a reference number .

please see below :

Date of recently consulted credit report : 10 /06 /2022 Account name : Telkom Mobile Account number : *** Last payment date indicated on the credit report :31/01/2020 Last payment date according to consumer : 24/12/2014 Status of the account on the credit report: open *** Ayabonga Mzayiya