MTN treating customers unfairly and not following up on complaints - ignoring customers

Absolutely shocking and appalling service from MTN -- basically charged me for product X and I got Y of a much lesser value - been trying to resolve for over 6 months now.

Unresolved Complaint since August 2021. Please assist Ref -- Enquiry Reference Number *** – NOT resolved to date call logged 16th August 2021 =- no feedback to date Good day My name is Richard van der Walt ID *** I have 3 contracts with MTN – *** *** and *** My son asked me to upgrade him and he requested the SAMSUNG A32 and the Promotion offered a SAMSUNG Active 2 and the store made us wait 2 weeks as they did not have stock of the Active 2 in stock After 2 weeks they called and said the watch is in stock. We went to the Mall of the South to collect the watch and phone.. We were assured the watch was a Active 2 as the printed promotion stated.. My son came to and said that it is a Active one according to the software and the features.. I was basically **** to and since going back and forward to the MTN store at Mall of the South I keep getting stories and apologies but still no watch. Please rectify this immediately. It is breach of contract. I would prefer all communication in email. Thanking you Richard van der Walt

Richard van der Walt | Data Centre Design Manager South Africa and Africa Mobile: +***1 | Email: *** Please consider the environment before printing this email