*********** STAFF

<p>I cancelled a contract within 7 days with MTN and contacted the ombudsman for assistance as MTN failed to cancel and subsequently billed me. I was asigned PENELOPE KWAPE from cgso. She never followed up. I had to make numerous calls to her. I was told to wait 15 working days.After the 15 days was up I called her on a Friday morning. She said she will only send an email the following Monday!!! She is rude. I then spoke to her supervisor Ouma and Ouma said she will get Penelope to send an email on the Friday. I then received an email the following week on Thursday July 14th saying she will inform me when the supplier responds. This was the last email i received from her and this was over a month ago. I have still not been refunded the money deducted from my banking account.</p> <p>I was under the impression that the ombudsman are here to assist customers but it is *********** people like Penelope Kwape that give certain services a bad name.</p>