Emails deleted without warning from 25/10/2016 - 5/11/2016 - and still waiting for response / help

<p> </p> <p>Dear Sir / Madam</p> <p>Since 11 Oct 2016 I have been having trouble with my TELKOM mail account. This is the day iDirect contacted us to offer us an uncapped package / service. We accepted.</p> <p>I contacted 10217 & 10213 a few times for help regarding my mails not reaching the recipients, to no avail. During the period 25-27 Oct 2016 I then found out that a TELKOM employee closed the account. They could not / did not want to give me the name of the person and told me to mail iDirect.</p> <p>On 28/10/2016 TELKOM told me I should contact iDirect to find out who the person is that offered us the uncapped service as well as who gave permission for the mail to be closed, as they did not inform us that our business mail would be "closed" when we go over to this package.</p> <p>According to TELKOM the only thing to do is to create a stand alone mail. I am not IT trained and do not know what this would entail. As of 25/10/2016 ALL our mails were deleted off the TELKOM server after NOBODY (since 25/10/2016) informed me that creating a stand alone mail will cause loss of mails.</p> <p>Surely they cannot just do as they please and expect customers to pay expensive tariffs on a monthly basis.</p> <p>1) WHY I was NOT informed that our mail was going to be cancelled / blocked / stopped / closed when we went over / when you offered this package to us????!!!!!</p> <p>2) WHY I was NOT informed that I would /could / will loose my mails when TELKOM suggested that I create a "stand alone" email address????!!!!</p> <p>This is UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!</p> <p>Who in TELKOM is going to explain to the judge in court why I do not have proof / mails regarding Social Services? This affects children's lives.</p> <p>Not me NOR Natasha Tattersall (who is also director at this company)</p> <p>AND if TELKOM responded on TUESDAY when I called the FIRST time I might have my mails back.... But I had to deal with a bunch of ******** people at call centers who don't have a CLUE what to do OR who I should be speaking to. 28/10/2016 was the first time ANY ONE TOLD ME TO CONTACT 'idirect"..... I mailed them and they also just told me that they are sorry but the mails are deleted and tht they can do nothing about it.</p> <p>I am sorry but this does not justify the fact that:<br />1. iDirect did not mention mails being closed when they offered the new package / service. <br />2. I was not informed that creating a stand alone mail would amount to loss of important mails.<br />3. We did not give permission (verbally / written) for our mail account to be closed OR mails to be deleted.</p> <p>I know after speaking to a TELKOM employee that TELKOM is only now looking at getting a backup system e.g. a server as they were all along contracting out to another party. This does not put TELKOM off the hook though. They should have their ducks in a row if they want to provide a service.</p> <p>During 25 - 28 Oct 2016 I used terrible langue out of anger & frustration. I deal with social services regarding children's lives! All that correspondence is now lost thanks to TELKOM!</p> <p>01/11/2016 - Today I can't login to the new stand alone mail with the password TELKOM provided for the stand alone mail..... I contacted 10217 again to find out what the problem is, they reset the password. It works again on the stand alone mail. AGAIN I want to know why I could not get into my mails.... They can't tell me....</p> <p>This is PATHETIC service.</p> <p>Please!!!<br />If you could take the time out of your busy day to look at this issue, I will seriously appreciate it!</p> <p>Best regards,</p> <p>Elize Snyman<br /> ********** 114</p>