1 reviews | Active since Jul 2017

28 Jul 2017, 14:01

Telecom Directory - BE AWARE!!!

<p>Telecom Directory is sending out documents from a Telkom e-mail address that look very much they're the white pages for Telkom.&nbsp; Please be aware and don't fall into this trap!!</p> <p>They purposely put your company details wrong so that you can correct it. Before you even&nbsp;know, you've signed the contract, only to find out in very very small print, indicating that you would be held responsible for a huge amount of R 7176, payable on invoice&nbsp;for "directory services", and that this would renew in a year's time.</p> <p>This you will only find out after a month when they send the invoice through, and then you realise that there is something terribly wrong with this picture.&nbsp; By then the 7 day stated period in which to cancel is already over.&nbsp;</p> <p>&nbsp;</p> <p>PLEASE DO N OT FALL FOR THIS COMPANY!!!</p> <p>&nbsp;</p> <p>The e-mail looks like this;</p> <p>I trust you are well.<br />Ensure the above attachment is signed and returned to the email address provided at your soonest convenience. <br />Please note this telephone directory <br />E-mail address: ********** /&gt;Fax 2 Email: ********** <br />All questions or queries to be forwarded to: ********** /&gt; <br />Regards<br />Ms. Cindy Radebe<br />Customer Care Department Tel Number: ********** <br /> <br /> Fax 2 Email No: ********** <br />&nbsp;</p>

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Replies (1)
Telecom Directory
Telecom Directory's reply31 Jul 2017, 19:35
Official

Dear Customer,

Thank You for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

Kindly provide us with your Company name, Registration number as well as your I.D number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Tatum Venken
Group Customer Care Telecom Directory *** ***

Best regards,