*****ULANT TRANSACTION AND ******

I am disgusted at the treatment I got from Tekkietown in Centurion mall. I went there yesterday to cancel a laybye and was assisted by two gentlemen who gladly did the return, they informed me that they do not have cash in their till so they require me to supply them with my credit card in order for them to do the return. I gave them a capitec credit card and they asked for a pin of which I punched into their speedpoint and then they gave me slip that confirmed that the return was made. When I got to the office, I checked my phone and discovered that the same amount that was supposed to returned into my account was in fact debited from my account R465. I immediately went back to the store with the slips and everything I need as proof the money didn’t come into my account instead it went into their account. I was assisted by a lady called Cheriff who they claimed was a manger, indeed she looked into the matter and confirmed that the refund was done incorrectly, they claimed to not see the Laybye number and she calle IT and the referee her to Colleen in finance who also confirmed to see that she can see the refund money as well as the debit amount. We were there for 3 hours and we had to leave because they said they do the recon every day later so they cannot do the refund for both transactions. As much as I tried explaining to them that I needed at least the money they debited because I needed petrol to get home they stuck to the fact that they can’t assist me. Cheriff acknowledged the fact that the error was done by her team and the refund was not done and that finance said they will sort it out in the morning and that she will call us so we can get a cash refund or back into the card. She called at 9am and said she is still waiting for feedback from finance. Like I said in the beginning I am work during the whole time. Today during my lunch I went back to store, I asked for Cheriff and she came through, she went back to calling call centre and again she was being sent from pillar to post because Colleen was not answering her phone. She called again and this time Colleen answered and was telling her the same story as yesterday. At this time I was calling my husband asking for our lawyers details because wow.. he asked me to give Cheriff the phone and then proceeded to talk to the Regional Manager. She came and firstly started off with an attitude trying to dismiss him. At the end of the call, I asked her what the way forward was, she said we need to go do a bank statement and then come back to show them. Her attitude stank and she was not wanting to hear anything on our side. She said to me if I want her to help me then I will do as she says, I went on to tell her that she is going to assist me whether she likes it or not. To sum it all up, I spent more 6 hours at Takkietown Centurion mall between yesterday and today trying to get my money and all that Regional manager said was that she does not care and because I said bull**** she threatened to press the panic button. I am so disgusted and know for a fact that had it been a white womens money that was taken without her authorisation then she wouldn’t be in this situation it was going to be sorted out immediately so once again I was treated based on the colour of my skin. Even now I haven’t received my money back.